FAQ

All sales are final.

These are items with issues.

These are one of a kind items, once sold they are gone forever. Rarely if ever will we have two of the same item.

We've partnered with Route.com to offer you an optional package protection service. This service is designed to give you peace of mind and ensure the safety of your packages. When you opt for Route Package Protection at checkout, your order is protected against loss, theft, or damage.

Why is this service optional?
We understand that every customer has different needs. That's why Route Package Protection is an optional choice. You can easily select or unselect this option in your cart. If you choose not to add package protection, please note that we are not liable for any issues that occur after the package is handed over to the carrier, such as USPS.

What are the benefits of choosing Route Package Protection?
A: By opting for Route Package Protection, you gain several advantages:

Peace of Mind: Route keeps track of your deliveries, updating you at every step.

Guaranteed Safety: Your packages are safeguarded against loss, theft, or damage.

Easy Claims Process: Filing a claim with Route is straightforward and hassle-free.

Supporting Sustainability: Your orders contribute to environmental initiatives, like reforestation and carbon removal projects.

Is there an additional fee for this service?
A: The fee for Route Package Protection is entirely managed by Route and is not an additional charge from us. This fee goes directly towards their comprehensive protection service.

Why did we introduce this service?
A: We decided to offer this service after instances where packages were lost or not fully delivered by carriers like USPS. Our goal is to provide a reliable solution that ensures the complete and safe delivery of your orders.

Shipping price

VIP members have the option to order using Pallet Shipping when ordering 20 boxes. This lowers the price of shipping.

We use USPS shipping and a sophisticated third party shipping software to have the best possible rates for our members .

We will be offering more shipping options in the future to continue to get the best rates from carriers.

If you know of a better way to ship please send us a message we are always looking for the best ways to serve our Raghouse members. 

We are now offering pickups as an option for VIP Members.

Pickups will be every Thursday from 10am-1pm. This option will be available at checkout soon for VIP Members.

To pick up the same Thursday orders must be placed 48 hours in advance so we can prepare for the load. 

Raghouse is an online vintage store only, we may offer an in person experience in the future but for now you should be able to find everything on the site raghouse.com. 

Sometimes USPS has delays and we have seen the rest of the order arriving in 1-2 days when this has happened to others.

We do not have access to USPS besides the tracking and they are in possession of your order. 

If something happens with your order the next step would be to contact USPS. It looks like it's going to be delivered and is just delayed. 

Also if you have Route protection for this order you can file a claim with Route to get a refund if it ends up not showing up.

Lastly, all orders come with a tracking link to know the status of the order and all details can be tracked via Route as well. 

The final option would be to contact USPS and ask them where your box is at. 

If none of those solutions work please contact us so we can help further.

Recycled means these are items with issues this may be tears, stains, or missing buttons, hence the price for these items.

We have many people who love to buy these items and rework them/fix them in a way they want. 

Thank you! Yes we do ship to Canada

This is who we are at Raghouse! We should have everything you need, if there is anything that you need and do not find on the site please send us a message and we will see what we can do for you! 

It depends on where you are located, what day you order your collections, the size of your order, and USPS or shipping carrier. Depending on those variables 2-8 days.

I would say 2-8 days looking at past customer orders. We have transparent tracking and have partnered with Route shipping insurance as well to guarantee that your order will arrive and provide better tracking. 

We list around 50 daily. VIP members get early access to our collections and Member Only collections and specials.

Absolutely, we recently launched our VIP membership.
Some benefits: 
Pallet shipping on orders with 20 boxes to save on shipping costs 
Priority support 
Early Access to new listings 
Members only listings that are exclusive to members 
Automatically qualify for Gold Tier in our Raghouse Treasure Rewards Club ($3000 value)
Exclusive promotions and specials
2x Gems on all orders (1000 Gems can be redeemed for $10 coupons) 1000 bonus Gems ($1000 value)
50 Gems a month
Pickup option on Thursdays 

We are also working on partnering with a charity where we can give back a % of the money from Raghouse. It's exciting because we are able to reuse and repurpose clothing and also give back to a great charity. More to come in the future.

Our VIP memberships are currently open and available at just $49.99/month! Click here to learn more. 

We take great care in selecting these items, ensuring that what you see in our videos is exactly what you'll receive. While these pieces are not brand new, they each have their unique charm and quality. For items that require more significant repairs, we categorize them under "recycle," making it easy for you to spot them. We also factor this into the pricing of the items as well. 

Our collections are diverse, covering various sizes, styles, and types. We focus on curating collections based on style and type rather than size.

1. Check your spam inbox in your email and look for the reset password email 

2. Mark our email as “looks safe” 

3. This will allow you to click the link and reset your password.

If this does not work go to https://raghouse.com/account and click forgot password and you should receive and email in your main inbox now with the password reset link working.

If this does not work please reach out to us at this page https://raghouse.com/pages/contact and we will guide you. 

Alabama
Sales tax permit

Resellers without a sales tax license | Form ST: EX-A1

MTC Uniform Sales & Use Tax Resale Certificate

Alaska
No sales tax

Arizona
Resellers | Form 5000A

MTC Uniform Sales & Use Tax Resale Certificate

Arkansas
Exemption Certificate | ST-391

SST Certificate of Exemption

MTC Uniform Sales & Use Tax Resale Certificate

California
General resale certificate | CDTFA-230

MTC Uniform Sales & Use Tax Resale Certificate

Colorado
Multijurisdiction sales tax exemption certificate | DR 0563

MTC Uniform Sales & Use Tax Resale Certificate

Connecticut

Connecticut Sales & Use Tax Resale Certificate

MTC Uniform Sales & Use Tax Resale Certificate

Deleware
No certificate

Florida
Annual resale certificate

MTC Uniform Sales & Use Tax Resale Certificate

Georgia
MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

Hawaii

Resale Certificate General Form 1

Resale Certificate General Form 2

Resale Certificate Special Form

MTC Uniform Sales & Use Tax Resale Certificate

Idaho
Sales tax resale or exemption certificate | Form ST-101

MTC Uniform Sales & Use Tax Resale Certificate

Illinois
Certificate of resale | Form CRT-61

MTC Uniform Sales & Use Tax Resale Certificate

Indiana
General sales tax exemption certificate | Form ST-105

Dealer-to-dealer resale certificate | Form ST-105D

MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

Iowa

Iowa tax exemption certificate | Form 31-014

MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

Kansas
Resale exemption certificate | Form ST-28A

MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

Kentucky
Resale certificate | Form 51A105

MTC Uniform Sales & Use Tax Resale Certificate
SST Certificate of Exemption

Louisiana
Resale certificate | Application

Maine

Resale Certificate

MTC Uniform Sales & Use Tax Resale Certificate

Maryland
Resale certificate | Recommended form

MTC Uniform Sales & Use Tax Resale Certificate

Massachusettes

Resale certificate | Form ST-4

Michigan

Sales tax resale and exemption certificate | Form 3372

MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

Minnisota
Exemption certificate | Form ST3

MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

Mississippi
Mississippi does not issue resale exemption certificates. Goods for resale can be purchased tax exempt using a valid sales tax permit.

Missouri

Exemption certificate | Form 149

MTC Uniform Sales & Use Tax Resale Certificate

Montana
Montana doesn’t have a state sales tax, or similar. Therefore, an exemption certificate is not applicable.

Nebraska
Resale or exempt sale certificate | Form 13

MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

Nevada
Resale certificate

MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

New Hampshire

New Hampshire doesn’t have a state sales tax, or similar. Therefore, an exemption certificate is not applicable.

New Jersey
Resale certificate | Form ST-3

Resale certificate for out-of-state sellers | Form ST-3NR

MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

New Mexico
Non-taxable transaction certificate | Type 2

Resale certificate | Type 5

Border states resale certificate

Out-of-state resale certificate | Type NTTC-OSB

MTC Uniform Sales & Use Tax Resale Certificate

New York
Resale certificate | Form ST-120

North Carolina
MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

North Dakota

Resale certificate | Form SFN 21950 (11-2002)

MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

Ohio
Single purchase exemption | Form STEC U

Exemption certificate | Form STEC B

MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

Oklahoma
MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

Oregon
Oregon doesn’t have a state sales tax, or similar. Therefore, an exemption certificate is not applicable.

Pennsylvania
Approved industry and resale exemption certificate | Form REV-1220

MTC Uniform Sales & Use Tax Resale Certificate

Puerto
Rico
Exemption certificate | Form AS 2916.1

Rhode Island
Resale certificate

MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

South Carolina
Resale certificate | Form ST-8A

MTC Uniform Sales & Use Tax Resale Certificate

South
Dakota
MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

Tennesse

MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

Texas

Resale certificate | Form 01-339

MTC Uniform Sales & Use Tax Resale Certificate

Utah

Exemption certificate | Form TC-721

MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

Vermont

Resale and exempt organizations | Form S-3

MTC Uniform Sales & Use Tax Resale Certificate
SST Certificate of Exemption

Virginia

Resale certificate | Form ST-10

Washington
MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

Washington DC

Resale certificate | Form OTR-368

West Virginia

SST Certificate of Exemption

Wisconsin
Exemption and resale certificate | Form S-211

Electronic exemption and resale certificate | Form S-211E

MTC Uniform Sales & Use Tax Resale Certificate

SST Certificate of Exemption

Wyoming
Exemption certificate | EST Form 101 

SST Certificate of Exemption

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