Refund policy

Raghouse sells used clothing by the lot. Every lot is filmed before it is listed, and the video on the listing shows the exact items you will receive.

1. All sales are final

Used goods are sold as is, with all faults, and without warranties, including the implied warranties of merchantability and fitness for a particular purpose. We do not take returns or exchanges for condition, odor, wear, brand mix, sizes, styles, resale value or a change of mind.

2. Recycle lots

A lot with "Recycle" in its title holds items with tears, stains or missing buttons, and it is priced for that. Recycle lots are for buyers who rework, repair or recycle clothing.

3. Weight

Lots are priced and shipped by gross weight: the clothing plus the box and packing. Scale readings can differ by up to 10%, and we do not refund weight differences under 10%.

4. Errors on our side

If we shipped the wrong lot, left out a box, or made a pricing or weight error, email hello@raghouse.com within 7 days of delivery with your order number and photos. We check every claim against the lot's video and correct our error with a replacement, store credit or a refund.

5. Lost and delivered packages

If the carrier marks a package lost, we may replace or refund it once the carrier closes its claim. A package the carrier marks delivered counts as delivered; email us and we will help you with a carrier claim.

6. International orders

International shipments travel at the buyer's risk. We do not refund customs delays or seizures, duties or taxes, refused or destroyed shipments, or orders a country does not allow in.

7. New goods

An item sold as new that arrives defective is replaced or refunded at its item price, not including shipping.

8. Cancellations

You can cancel an order before it is packed. A cancellation fee of up to 25% may apply to cover labor, packing and payment fees. Once an order is packed, it cannot be cancelled.

9. Card disputes

Please email hello@raghouse.com before you dispute a charge; we answer every order question. We answer card disputes with the order record, the lot video and the carrier's delivery scan.

10. Changes

We may update this policy. The version posted on the day you place an order applies to that order.

See what real people are saying about Raghouse.com

from 875 reviews

Colorful and fun shirt

Leslie

Rag House has fun clothes

Great purchase!

Don’t skip the recycle items! Fast shipping, quality clothes, great customer service.

Ashley

Excellent! Just as displayed in the videos. Would definitely buy from here again and be a repeat customer.

NT C.

Great box

Love my raghouse deliveries

Matthew

Just what I was looking for.

We were in a need of nice grad a higher end tee shirts. We put our trust in Rag House and could not be happier. The quality and tee shirts count were exactly what our shop was looking for. Highly recommend!

South T.

Perfect quality

Very happy with the quality of the product. The shirts are a great mix of high quality name brand pieces. Thank you

Affordable

I loved this box. I will be buying another from raghouse soon!

Katy

Never disappoints

Nice mix of tees

Cheryl

So GOOD!

Thank you. Great mix of brand and skate. Appreciate all of you so much

Excellent selection!

Thank you so much for another amazing box!!

The recycle boxes are great if you have sewing skills or are able to stain treat items. Long time customer, only problem is that emails don’t get replied to very often if you have a question.

The

Please go back to posting these lots.

Always a good box. Seems like it’s rarer nowadays for the normal RECYCLE Y2K lots to get posted so please go back to posting them everyday like it used to be😫🙏

Cadence O.

Love this box!

I have gotten a lot of boxes from Raghouse but this one is one of my favorites. Mostly vintage velvet pieces perfect for my store. Going to keep my eye out to get another one.

Charlie M.

I purchased this bulk lot of 31 shirts for $51.00, which comes out to an amazing price per piece. The quality is fantastic for the price. The brands are exactly as described (Abercrombie, Hollister, American Eagle), (Aeropostale), the condition is great, and they are clean. I already put in a second purchase before this one arrived. Thanks alot.

Delonda B.

Great quality

Really love what you guys do and how you show everything that’s coming

Jacob S.

Thank you Ana!

Thank you Ana! This mix was so cute

Hailey O.

Great mix of styles and sizes

Great mix of men's long sleeve and short sleeve shirts. Heavily large and xl. I appreciate not ending up with a bunch of smaller sizes.

Vanessa M.

Very clean, well packaged! One pair had a run or snag on it. I had several good pair of pants, and some missing any labels or brand. I’m aware of the business, and risk so, we will see how they sell.

Rodney W.

wonderful experience

everything came exactly as shown in the video. i will 1000% be using this website more!!

sky s.

I'm never disappointed with any of my purchases from Raghouse

I'm never disappointed with any of my purchases from Raghouse....they are the best in their product and service. Thank you Raghouse!

Donna H.

One of my new fav spots to get my orders

Amazing

Nicole P.

I’m still on disbelief at how great my order is. I received 83 pieces with only one shirt that was a little faded in one area, and it’s the one pictured. That’s a great deal if you ask me. I’m definitely ordering another box this month

Ingrid B.

I actually had fun shopping

I actually had fun shopping. Thank you

Gregory P.

Very nice selection

Very nice selection. Good value

Great box.

Matthew J.

Great box. Love Raghouse!

Great boxes at great prices

Great boxes at great prices.

Actually better condition than I thought they would be. Fairly easy conversion to get them looking new again. Also some great graphics as well.

Mark B.