RAGHOUSE PRIVACY POLICY

Effective Date: October 24, 2023
Legal Entity: Raghouse, operated by Tiedemann Globe
Business Address: 806 S 56th Ave, Phoenix, AZ 85043
Contact Email: raghouse@tiedemannglobe.com

This Privacy Policy (“Policy”) describes how Raghouse (“Raghouse,” “we,” “us,” or “our”) collects, uses, stores, and protects information obtained through our website or services. This Policy forms a legally binding part of the Terms of Service.

By accessing our website, creating an account, or placing an order, you consent to the practices described herein.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

1.1 Information You Provide

• Name

• Billing address

• Shipping address

• Email address

• Phone number

• Payment information (processed securely through third-party providers)

• Account credentials

• Order history and preferences

• Customer service communications

1.2 Automatically Collected Information

Through cookies, logs, and tracking technologies, we may collect:

• IP address

• Device identifiers

• Browser type

• Operating system

• Location approximations

• Session duration

• Referral URLs

• Website usage analytics

• Clickstream behavior

• Fraud-prevention data (device fingerprinting, behavioral analytics)

1.3 Third-Party Data Sources

We may receive information from:

• carriers, payment processors

• marketing platforms

• analytics providers

• anti-fraud tools

• identity verification services

2. HOW WE USE YOUR INFORMATION

We use your information for:

2.1 Order Fulfillment & Operational Purposes

• Processing and shipping orders

• Transaction verification

• Customer support

• Fraud prevention and security

• Managing accounts and purchase history

2.2 Legal & Compliance Obligations

• Enforcement of Terms of Service

• Chargeback representment

• Compliance with requests from law enforcement

• Regulatory or auditing requirements

2.3 Business Operations

• Website improvement

• Data analysis

• Internal recordkeeping

• Service enhancement

• Prevention of abuse, fraud, or prohibited activities

2.4 Marketing (If Opted-In)

• Promotions

• SMS or email updates

• Newsletters

• Retargeting advertisements

You may opt out from marketing communications at any time.

3. SHARING & DISCLOSURE OF INFORMATION

We do not sell personal information.
We may share data with:

3.1 Service Providers

Including but not limited to:

• Payment processors (Stripe, PayPal, etc.)

• Shipping carriers (UPS, USPS, FedEx, DHL)

• Email & SMS platforms

• Cloud hosting providers

• Fraud prevention tools

• Analytics services

These providers only receive the information necessary to perform contracted functions.

3.2 Legal & Compliance

We may disclose information:

• when required by law

• to prevent fraud or illegal activity

• to respond to subpoenas or legal processes

• to protect Raghouse’s rights or property

3.3 Chargeback & Fraud Prevention

If a Buyer files a dispute or chargeback, Raghouse may disclose:

• order documentation

• delivery confirmation

• communication history

• acceptance logs

• IP addresses

• device identifiers

• relevant evidence required by banks or investigators

This disclosure is mandatory and non-negotiable.

4. DATA SECURITY

We follow commercially reasonable security measures, including:

• encryption of payment data

• restricted internal access

• firewalls

• secure servers

• regular system monitoring

However, no system is 100% secure.
Buyer agrees Raghouse is not liable for:

• data breaches

• unauthorized access

• third-party hacking

• interception of transmissions

This limitation is legally permissible under Arizona and U.S. federal law.

5. DATA RETENTION

We retain information:

• as long as necessary for business operations

• to comply with legal obligations

• to resolve disputes

• for fraud prevention

• for audit, tax, and accounting requirements

Raghouse may retain anonymized data indefinitely.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tools for:

• website functionality

• user preferences

• analytics

• fraud prevention

• marketing & advertising

• performance optimization

By using our website, Buyer consents to cookie usage.

7. CHILDREN’S PRIVACY

Our website is not intended for individuals under the age of 13.
We do not knowingly collect data from children.
Parents may contact us to request removal of such information if discovered.

8. INTERNATIONAL USERS

If accessing from outside the United States:

• you consent to data processing in the U.S.,

• you acknowledge U.S. privacy laws may differ from your jurisdiction,

• you assume all risks associated with cross-border data transmission.

9. CCPA DISCLOSURES (CALIFORNIA USERS)

Under the California Consumer Privacy Act, California residents may:

• request access to personal information collected;

• request deletion (subject to exemptions);

• opt-out of data sharing for marketing purposes;

• request disclosure of data categories collected.

Raghouse does not sell personal data.

Requests can be sent to: raghouse@tiedemannglobe.com

10. YOUR RIGHTS & CHOICES

Depending on jurisdiction, Buyer may have the right to:

• update account information

• opt out of marketing communications

• request access to personal data

• request deletion where applicable

Raghouse may deny requests that violate:

• fraud prevention rules,

• operational requirements,

• legal obligations,

• existing contractual rights.

11. THIRD-PARTY WEBSITES

Raghouse is not responsible for:

• privacy practices of third-party sites

• content accessed via external links

• data collected by third-party integrations

Use of third-party websites is at Buyer’s own risk.

12. CHARGEBACK-RELATED DISCLOSURES

To prevent fraud and assist with disputes:

• Raghouse stores order data, logs, IP addresses, confirmations

• Raghouse may provide this data to banks, processors, or investigators

• Chargeback filings automatically authorize additional data retention and disclosure as legally necessary

Buyer consents to these practices as a condition of purchase.

13. POLICY UPDATES

Raghouse may modify this Privacy Policy at any time without notice.

Continued use of the website constitutes acceptance of updated terms.

14. CONTACT INFORMATION FOR PRIVACY MATTERS

For privacy questions or requests:

Raghouse Compliance Officer
Email: raghouse@tiedemannglobe.com
Address: 806 S 56th Ave, Phoenix, AZ 85043