FAQ
All sales are final.
These are items with issues.
Recycled means these are items with issues this may be tears, stains, or missing buttons, hence the price for these items.
We have many people who love to buy these items and rework them/fix them in a way they want.
Shipping price
VIP members unlock the option to order Pallet Shipping. One pallet is 36 boxes. This option opens up a lower shipping cost vs the common carriers. USA and Canada only.
We a sophisticated third party shipping software to have the best possible rates for our members .
We will be offering more shipping options in the future to continue to get the best rates from carriers.
Pickup Orders: For the convenience of our customers, we offer the option to pick up orders at designated locations. However, it is important to note that pickup orders require a VIP membership at Raghouse. To ensure fairness and manageability, pickups are available every Thursday from 10am - 1pm If an order is not picked up within 15 days of being available for pickup, it will be automatically cancelled, and no refund will be issued. This policy helps us maintain a streamlined operation and manage inventory effectively.
Our VIP memberships are currently open and available at just $64/month! Click here to learn more.
We list around 50 daily. VIP members get early access to our collections, Early back in stock notifications, and VIP only items
We are now offering pickups as an option for VIP Members Only.
Pickups will be every Thursday from 10am-1pm.
To pick up the same Thursday orders must be placed 48 hours in advance so we can prepare.
These are one of a kind items, once sold they are gone forever. Rarely if ever will we have two of the same item.
Raghouse is an online vintage store only, we may offer an in person experience in the future but for now you should be able to find everything on the site raghouse.com.
To sign up for an email notification when we allow in person shopping please submit your information on the page In Person Shopping. This will place you on an email list to get information about our in person shopping opening in the future.
If you have further questions or are interested in person please email Raghouse@tiedemannglobe.com
Thank you! Yes we do ship to Canada
It depends on where you are located, what day you order your collections, the size of your order, and the shipping carrier. We aim to ship the next day!
I would say 2-5 days looking at past customer orders and depending on where you are location. We have transparent tracking links for all orders that are emailed to you right after you order
We take great care in selecting these items, all items are selected by hand. We show videos of what typical items look like exactly from past reseller and vintage store owner orders of the same style or lot.
While these pieces are used clothing and not brand new, they each have their unique charm and quality.
For items that require more significant repairs, we categorize them under "recycle," in the title making it easy for you to spot them. We also factor this into the pricing of the Recycle items as well.
Our collections are diverse, covering various sizes, styles, and types. It is difficult in used clothing to identify the size since all these pieces are used clothing, may or may not contain tags, and are from different brands and creators where sizes mean different things.
We focus on curating collections based on style and type rather than size.
1. Check your spam inbox in your email and look for the reset password email
2. Mark our email as “looks safe”
3. This will allow you to click the link and reset your password.
If this does not work go to https://raghouse.com/account and click forgot password and you should receive and email in your main inbox now with the password reset link working.
If this does not work please reach out to us at this page https://raghouse.com/pages/contact and we will guide you.
The best way to contact support of through the Contact page, if an emergency please send a text message on WhatsApp to this number:
+16026536307