RAGHOUSE TERMS OF SERVICE

Effective Date: October 24, 2023
Legal Entity: Raghouse, a division of Tiedemann Globe
Registered Business Address: 806 S 56th Ave, Phoenix, AZ 85043
Contact Email: raghouse@tiedemannglobe.com

SECTION 0 — LEGAL NOTICE & CONTRACT FORMATION

These Terms of Service (“Terms,” “Agreement,” or “Contract”) form a legally binding agreement between Raghouse (“Seller,” “Raghouse,” “we,” “us,” or “our”) and any individual or entity (“Buyer,” “Customer,” “you,” or “your”) who:

• accesses the Raghouse website,

• purchases or attempts to purchase any products or services,

• interacts with Raghouse through digital, electronic, or telephonic means.

By accessing our website, placing an order, or clicking “Complete Order,” “Pay Now,” or any comparable checkout action, the Buyer provides:

1. Affirmative consent to all Terms contained herein,

2. Binding digital signature equivalent to a handwritten signature,

3. Acceptance of all disclaimers, waivers, and risk-allocation provisions,

4. Acknowledgment that this Agreement supersedes all prior communications, representations, or understandings.

This Agreement governs all transactions, communications, and interactions between Buyer and Seller, regardless of whether Seller directly or indirectly provides goods or services through the website, email, telephone, SMS, or any online platform.

SECTION 00 — DEFINITIONS (EXPANDED LEGAL GLOSSARY)

For purposes of clarity and contractual enforceability, the following terms shall have the meanings set forth below:

• “Used Goods” means any product not expressly and conspicuously sold as “new.” This includes vintage, recycled, pre-owned, secondhand, salvage, returned, damaged, imperfect, irregular, mixed-grade, liquidation, raw-sourced, unsorted, or bulk products.

• “Gross Weight” means the total weight of the product, packaging, materials, debris, or incidental matter included at the time of weighing—used for pricing.

• “AS-IS Condition” means Buyer accepts the product with all faults, defects, imperfections, inconsistencies, odors, contamination risks, wear, damage, stains, or unknown issues.

• “Chargeback Abuse” means any chargeback filed for reasons not permitted under these Terms, including dissatisfaction, subjective quality concerns, misunderstanding of product descriptions, or failure to read these Terms.

• “Unauthorized Chargeback” means any chargeback filed in violation of Buyer’s contractual obligations, card network regulations, or express disclosures provided at checkout.

• “Delivery Confirmation” means any verifiable indication from carriers such as USPS, UPS, FedEx, DHL, or any shipping platform showing that a package was delivered to the address provided by Buyer.

• “Notice and Cure Period” means the mandatory requirement that Buyer notify Seller in writing and allow Seller a reasonable period (minimum 7 business days) to attempt resolution before initiating any dispute, chargeback, or legal action.

• “Dispute” includes any complaint, claim, chargeback, arbitration demand, lawsuit, or disagreement concerning Seller’s goods or services.

SECTION 1 — ELIGIBILITY & ONLINE STORE TERMS

1. Buyer represents they are at least the age of majority or have legal parental/guardian consent.

2. Buyer will not use Raghouse products for unlawful purposes under state, federal, or international law.

3. Buyer shall not introduce malware, bots, harmful code, or attempt to bypass platform security protections.

4. Seller may refuse service, cancel transactions, or restrict account access at its sole discretion.

SECTION 2 — GENERAL CONDITIONS OF USE

1. Seller reserves the unconditional right to refuse service to any person for any lawful reason.

2. Non-payment data may be transmitted unencrypted; payment data is always encrypted per PCI-DSS requirements.

3. Buyer may not copy, modify, resell, distribute, or reproduce any portion of the Service without express written consent.

4. Buyer acknowledges that system interruptions, outages, and operational delays may occur and agrees Seller bears no liability for such events.

SECTION 3 — ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

1. Seller does not warrant that descriptions, photos, examples, or content on the website are accurate, complete, or current.

2. Buyer understands product photos are examples only and not literal representations of shipment contents.

3. Use of site content is entirely at Buyer’s risk.

4. Seller may update or correct information at any time, including after an order is placed.

SECTION 4 — MODIFICATIONS TO SERVICE, PRICING & AVAILABILITY

1. Prices may be changed at any time without notice and become binding upon posting.

2. Seller reserves the right to modify, suspend, or discontinue the Service without liability.

3. Seller shall not be liable for financial losses resulting from delays, cancellations, supply chain issues, operational changes, or discontinuation of offerings.

SECTION 5 — PRODUCT TERMS, RISK DISCLOSURES & LIMITATION OF LIABILITY (EXPANDED)

A. Nature of Goods

Raghouse sells Used Goods that inherently contain:

• wear, aging, distress, fading, pilling, stretching, shrinkage, fabric flaws;

• stains, odors, discoloration, residue, lint, or particulate matter;

• missing components, missing tags, incomplete sets;

• brand inconsistencies, non-authentic items, counterfeit items;

• items not matching modern sizing standards;

• mixed gender, age, size, or category distributions;

• undisclosed defects due to the nature of bulk sorting.

Buyer explicitly acknowledges and accepts these risks.

B. Condition Variance

Seller makes no guarantee regarding:

• brand mix or authenticity;

• resale value;

• condition quality;

• grading accuracy;

• presence or absence of specific styles, eras, or categories;

• hygiene, sanitation, or prior exposure conditions.

C. Safety & Hygiene Risks

Buyer acknowledges and assumes the risk that Used Goods may contain:

• allergens, dust, pet hair, fragrances, smoke residue, or chemical odors;

• debris from sorting facilities;

• possible biological contaminants inherent to secondhand textiles.

Buyer voluntarily assumes all risks associated with handling Used Goods, including cleaning, sanitizing, or refurbishing.

D. All Sales Final

1. All sales are final without exception.

2. No returns, refunds, exchanges, or credits are provided except where required by the Arizona Consumer Fraud Act for cases of intentional misrepresentation—not dissatisfaction.

E. Limitation of Liability

To the fullest extent permitted by law, Seller shall not be liable for:

• lost profits, revenue, or business opportunities;

• indirect, consequential, exemplary, or special damages;

• inaccurate grading, sorting errors, or condition variances;

• Buyer’s inability to resell goods;

• use or misuse of Used Goods.

Seller’s total liability shall never exceed the amount paid for the Goods in question.

SECTION 6 — GROSS WEIGHT POLICY (EXPANDED)

1. Pricing is strictly based on gross weight, not net usable weight.

2. Gross weight includes all materials inside the shipment, including:

   • clothing, packaging, debris, and incidental material;

   • inaccuracies inherent to commercial scale usage;

   • moisture fluctuations or textile density differences.

3. Buyer accepts all weight tolerances, measurement inconsistencies, and scale variances.

4. Buyer waives any claim relating to perceived “missing weight,” “unusable weight,” or discrepancies under 10%.

SECTION 7 — BILLING, ORDER VERIFICATION & ACCOUNT INFORMATION

1. Seller reserves the right to refuse, cancel, or limit any order for any reason, including fraud prevention.

2. Buyer agrees to provide accurate billing, shipping, and contact information.

3. Suspicious orders may require identity verification or additional documentation.

4. Bulk or wholesale orders may be subject to review and may be denied at Seller’s discretion.

SECTION 8 — THIRD-PARTY TOOLS & INTEGRATIONS

1. Third-party tools are provided “AS AVAILABLE” and “AS IS,” without warranties.

2. Buyer assumes all risks when using third-party resources linked or integrated through Raghouse.

3. Seller bears no responsibility for performance failures or damages arising from third-party tools.

SECTION 9 — THIRD-PARTY LINKS & EXTERNAL RESOURCES

1. Seller is not responsible for any third-party site content, accuracy, or functionality.

2. Buyer accesses external resources at their own risk.

3. Seller shall not be liable for damages arising from the use of or reliance on third-party websites.

SECTION 10 — USER COMMENTS, REVIEWS & SUBMISSIONS

1. Buyer grants Seller a perpetual, irrevocable, royalty-free license to use, reproduce, publish, or distribute any content submitted.

2. Buyer warrants that their submissions do not violate third-party rights.

3. Seller may remove any content at its discretion for any lawful reason.
   
   

SECTION 11 — ERRORS, OMISSIONS & CORRECTIONS 

1. Seller reserves the right to correct any typographical, pricing, inventory, weight, description, photographic, or other error at any time, including after an order has been submitted or confirmed.

2. Seller may cancel, refuse, or adjust orders due to such errors without liability.

3. Buyer agrees that errors are inherent in the sale of bulk and used goods and waives claims arising from reasonable inaccuracies.

4. Seller is not obligated to honor prices or representations displayed in error.

SECTION 12 — PROHIBITED USES 

Buyer shall not use the Service or Products for any unlawful or prohibited purpose, including:

1. Violating federal, state, local, or international laws or regulations.

2. Engaging in fraudulent activity, including chargeback fraud or identity theft.

3. Harassing, threatening, abusing, or defaming others.

4. Uploading or transmitting malware, viruses, or harmful code.

5. Attempting to reverse-engineer, scrape, mine, or extract data from the website.

6. Participating in resale schemes prohibited by law.

7. Interfering with Service performance or attempting unauthorized access.

Violation may result in immediate termination and may be referred to law enforcement.

SECTION 13 — WARRANTY DISCLAIMER 

1. The Service and all products are provided “AS IS,” “AS AVAILABLE,” and “WITH ALL FAULTS.”

2. Seller expressly disclaims all warranties, express or implied, including:

   • merchantability,

   • fitness for a particular purpose,

   • title,

   • non-infringement,

   • accuracy, or

   • system reliability.

3. Seller does not guarantee the functionality, completeness, or availability of the website or tools.

4. Buyer acknowledges that they have not relied on any representation, promise, affirmation, or statement outside those expressly written in this Agreement.

SECTION 14 — INDEMNIFICATION 

Buyer agrees to defend, indemnify, and hold harmless Raghouse, its owners, officers, employees, contractors, affiliates, and vendors from any claim, demand, loss, liability, or expense (including attorney fees) arising out of:

• Buyer’s use of the Service;

• Buyer’s breach of these Terms;

• any violation of law or third-party rights;

• consequences of handling, reselling, storing, or disposing of Used Goods;

• Buyer’s misuse of digital or electronic content;

• Buyer’s negligence or intentional misconduct.

This section survives termination.

SECTION 15 — SEVERABILITY

If any provision of these Terms is deemed unlawful, void, or unenforceable, such provision shall be severed and shall not affect the validity or enforceability of the remaining provisions.

SECTION 16 — TERMINATION

1. Seller may terminate Buyer’s access to the Service immediately for any violation of these Terms.

2. Buyer remains responsible for all charges incurred prior to termination.

3. Termination does not waive Seller’s right to pursue damages, arbitration, or collection.

SECTION 17 — ENTIRE AGREEMENT & NO RELIANCE CLAUSE

1. These Terms, together with the Privacy Policy and embedded disclosures, constitute the full and entire agreement between Buyer and Seller.

2. Buyer acknowledges that they have not relied on any statement or representation outside this written Agreement, including:

   • verbal statements,

   • emails,

   • marketing content,

   • social media,

   • product videos,

   • examples or photos.

This clause significantly limits Buyer’s ability to claim misrepresentation.

SECTION 18 — GOVERNING LAW (EXPANDED)

This Agreement is governed exclusively by:

• the laws of the State of Arizona;

• applicable U.S. federal law.

Compliance includes, but is not limited to:

• Arizona Consumer Fraud Act (A.R.S. § 44-1521)

• Arizona Weights and Measures regulations

• FTC rules and federal consumer commerce regulations

• Uniform Commercial Code (UCC) as adopted in Arizona

Buyer consents to jurisdiction and venue exclusively in Maricopa County, Arizona, except where arbitration applies.

SECTION 19 — MODIFICATIONS TO TERMS

1. Seller may update, modify, or replace these Terms at any time without notice.

2. Continued use of the website or Service constitutes acceptance of updated Terms.

3. It is Buyer’s responsibility to review Terms periodically.

SECTION 20 — MOBILE TERMS (TCPA COMPLIANT)

By opting into SMS communication, Buyer:

1. Consents to receive recurring automated messages, including marketing and transactional notifications.

2. Acknowledges that message and data rates may apply.

3. Understands they may opt out by replying “STOP.”

4. Acknowledges compliance with the Telephone Consumer Protection Act (TCPA).

Buyer agrees to indemnify Seller against claims arising from misuse or unauthorized opt-ins

SECTION 21 — CONTACT INFORMATION

Raghouse
806 S 56th Ave
Phoenix, AZ 85043
Email: raghouse@tiedemannglobe.com
All official notices must be submitted in writing.

SECTION 22 — PRODUCT WARRANTY, LIMITATION OF CLAIMS, ASSUMPTION OF RISK & CHARGEBACK / FRAUD PREVENTION

 

A. PRODUCT WARRANTY & LIMITATION OF CLAIMS 

1. Used Goods Sold AS-IS, WITH ALL FAULTS

All Used Goods are sold strictly:

• “AS IS”

• “WHERE IS”

• “WITH ALL FAULTS”, known and unknown

• WITHOUT ANY WARRANTIES WHATSOEVER

Buyer acknowledges and agrees:

• Used Goods may have defects not discoverable before sale.

• Seller makes no warranty, express or implied.

• Buyer waives all implied warranties under UCC Article 2, including:

  • merchantability,

  • fitness for a particular purpose,

  • non-infringement,

  • usage of trade or course of dealing.

Buyer accepts the goods regardless of:

• condition, odor, contamination, wear, or flaw;

• sorting variance or grading differences;

• authenticity inconsistencies;

• incorrect or unexpected brand, size, style, or era distribution;

• failure of items to match Buyer expectations.

NO RETURNS. NO REFUNDS. NO EXCHANGES.

2. New Goods — Limited Merchantability Warranty Only

If Seller expressly sells a product as “NEW,” the only warranty is merchantability.

Buyer’s exclusive remedy is, at Seller’s sole election:

• replacement of the defective product, OR

• refund of the product price only.

3. Waiver of All Other Claims

Buyer expressly waives claims for:

• consequential damages

• incidental damages

• lost profits

• lost business opportunities

• business interruption

• diminution of value

• subjective dissatisfaction

• expectation damages

Seller’s maximum liability shall never exceed the amount paid by Buyer for the product.

B. ASSUMPTION OF RISK (MANDATORY RISK ALLOCATION)

Buyer acknowledges and voluntarily assumes all risks associated with Used Goods, including:

• exposure to allergens, dust, particulates, debris

• potential biological contaminants inherent to used textiles

• odors (smoke, fragrance, chemical, must, perfume, detergent, animal, etc.)

• the need for washing, sanitizing, refurbishing, or repair

• unknown prior storage conditions

• handling risks, including fabric integrity failure (tearing, stretching, etc.)

Buyer waives all claims arising from these inherent risks.

C. HOLD HARMLESS & RELEASE OF LIABILITY

Buyer agrees to:

• hold harmless,

• release, and

• forever discharge

Raghouse and its affiliates from any and all claims arising out of the purchase, handling, resale, or use of Used Goods.

This includes claims arising from:

• injury, allergic reaction, contamination exposure

• resale failure or business losses

• authenticity or brand disputes

• sorting or grading variances

• odor or condition complaints

This clause is intended to be interpreted as broadly as permitted under Arizona and federal law.

D. PAYMENT AUTHORIZATION (BINDING DIGITAL SIGNATURE)

By completing checkout, Buyer:

1. authorizes Seller to charge the payment method provided;

2. acknowledges the charge is fully authorized;

3. agrees that digital acceptance constitutes a legally binding signature under ESIGN, UETA, and Arizona law;

4. agrees all Terms were available to review prior to purchase;

5. waives the right to later claim ignorance of Terms.

E. AGREEMENT NOT TO FILE IMPROPER CHARGEBACKS

Buyer agrees NOT to file a chargeback for any of the following:

• dissatisfaction with Used Goods;

• condition, odor, flaw, authenticity, brand mix, sizing variance;

• misunderstanding of product descriptions;

• belief the mix should have been different;

• subjective assessments of quality;

• failure to read these Terms;

• shipping delays;

• orders marked as “Delivered” by carrier;

• any scenario in which Seller fulfilled its stated obligations.

Filing a chargeback for these reasons constitutes:

• breach of contract

• chargeback abuse

• misuse of the cardholder dispute process

• potential chargeback fraud

F. SELLER’S RIGHT TO SUBMIT EVIDENCE TO BANKS

Buyer authorizes Seller to submit:

• proof of delivery (GPS scan, photo, timestamp);

• product descriptions & AS-IS disclosures;

• checkout acceptance logs;

• IP address and device fingerprint;

• order history and communication transcripts;

• fraud-screening data;

• weight logs;

• photos or videos of sorted goods.

Banks frequently rule in Seller’s favor when contractual terms are explicit and documented.

G. BUYER LIABILITY FOR IMPROPER CHARGEBACKS

If Buyer files an improper or fraudulent chargeback, Buyer agrees to reimburse Seller for:

• the full disputed transaction amount;

• all processor and bank dispute fees;

• retrieval and representment costs;

• administrative costs;

• legal fees;

• collection costs.

Seller may recover such sums by:

• recharging the Buyer’s payment method (where permitted);

• issuing a direct invoice;

• pursuing collections;

• filing arbitration or civil claim.

H. BANKING CONSEQUENCES

Buyer acknowledges that improper chargebacks may result in:

• bank flags or internal risk warnings;

• account restrictions or closure;

• reporting to the MATCH/TMF fraud database;

• being banned from acquiring new merchant or consumer accounts;

• long-term negative effects on financial history.

I. DUTY TO RESOLVE ISSUES BEFORE DISPUTE

Before initiating any dispute, Buyer must:

1. notify Seller in writing;

2. provide Seller a 7-business-day Notice and Cure Period to attempt resolution.

Failure to comply constitutes bad faith and breach of the dispute resolution agreement.

J. FRAUDULENT CHARGEBACKS

Chargebacks filed contrary to:

• evidence of delivery;

• AS-IS disclosures;

• checkout acceptance logs;

• explicit Terms;

• the nature of Used Goods;

shall be deemed intentional fraud and treated as theft of goods or services.

Raghouse reserves the right to notify:

• law enforcement,

• USPS/UPS/FedEx postal inspectors (mail fraud),

• bank fraud departments,

• collection agencies.

SECTION 23 — BINDING ARBITRATION AGREEMENT (EXPANDED CORPORATE VERSION)

1. Mandatory Arbitration

All disputes shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

2. Venue

Arbitration shall occur in Phoenix, Arizona.

3. Waiver of Jury Trial

Buyer expressly waives the right to a jury trial.

4. Waiver of Class Actions

Buyer agrees disputes must be arbitrated individually, not as a class, collective, representative, or group claim.

5. Fees

Each party pays its own attorney fees unless the arbitrator awards otherwise.

6. Exceptions

Seller may seek injunctive relief in court for:

• intellectual property violations,

• chargeback fraud,

• collections actions.

SECTION 24 — FORCE MAJEURE

Seller is not liable for delays or failures caused by events beyond its control, including:

• natural disasters;

• pandemics;

• supply chain disruptions;

• customs delays;

• labor strikes;

• transportation failures;

• acts of terrorism;

• governmental actions.

SECTION 25 — DATA PRIVACY & SECURITY

Seller complies with:

• CCPA

• Arizona Data Security Law

• Reasonable industry standards

Buyer acknowledges that no system is 100% secure.

SECTION 26 — EXPORT COMPLIANCE

Buyer agrees to comply with all U.S. export laws and acknowledges risks associated with international shipments, including:

• customs inspections;

• seizures;

• duties/taxes;

• delays.

Seller bears no liability for these events.

SECTION 27 — TAXES & DUTIES

Buyer is solely responsible for:

• state sales tax;

• use tax;

• import duties;

• VAT/GST.

Seller does not remit taxes outside the U.S.

SECTION 28 — ELECTRONIC COMMUNICATION CONSENT

By using our Service, Buyer consents to receive:

• legal notices;

• order updates;

• confirmations;

• compliance messages;

• promotional content (if opted in).

Electronic delivery satisfies written-notice requirements under Arizona and federal law.

SECTION 29 — SURVIVAL OF TERMS

The following sections survive termination indefinitely:

• Warranty Disclaimers

• Limitation of Liability

• Chargeback & Fraud Prevention

• Arbitration Agreement

• Governing Law

• Indemnification

• Assumption of Risk

• Hold Harmless

• Waiver of Claims