Shipping policy

RAGHOUSE SHIPPING POLICY

Effective Date: October 24, 2023

This Shipping Policy (“Policy”) applies to all orders placed through Raghouse or Tiedemann Globe and forms an integral part of the Terms of Service.

1. ORDER PROCESSING & FULFILLMENT

  1. Orders are processed Monday through Friday, excluding major U.S. holidays.

  2. Processing times may vary based on order size, volume, operational capacity, or product availability.

  3. Raghouse does not guarantee same-day fulfillment or specific processing timelines.

  4. Processing time is separate from carrier transit time.

  5. Bulk, wholesale, and pallet orders may require additional handling time.

Buyer agrees Raghouse is not liable for delays caused by:

  • high order volume

  • staffing limitations

  • supply chain interruptions

  • carrier pickup delays

  • weather or emergency conditions

2. SHIPPING METHODS & CARRIERS

Raghouse ships via:

  • UPS

  • FedEx

  • USPS

  • DHL (international)

  • Freight / LTL carriers (large orders)

Carrier selection is at Raghouse’s sole discretion unless otherwise agreed to in writing.

Buyer acknowledges:

  • transit times shown at checkout are estimates, not guarantees;

  • Raghouse is not responsible for delays caused by carriers;

  • once a package is transferred to the carrier, liability transfers to the Buyer except as explicitly stated.

3. DELIVERY ADDRESS REQUIREMENTS

  1. Buyer must provide a valid, complete, and deliverable shipping address.

  2. Raghouse is not responsible for:

  • incorrect or incomplete addresses

  • stolen packages

  • packages delivered to the wrong address due to Buyer error

  • forwarding issues

  • changes of address not communicated before shipment

  1. If a package is returned due to address issues, Buyer is responsible for all reshipment costs.

4. DELIVERY CONFIRMATION & TRANSFER OF RISK

4.1 Delivery Scan = Completed Delivery

Once the carrier marks an order as:

  • “Delivered”

  • “Left at front door”

  • “Delivered to mailbox”

  • “Delivered to parcel locker”

  • “Delivered – no signature required”

the order is legally considered delivered.

All risk transfers to Buyer at this point.

4.2 Stolen Packages

Raghouse is not responsible for packages stolen after delivery.

4.3 Misdelivery

If the carrier confirms delivery to the address Buyer provided, Raghouse has fulfilled its obligation.

Buyer must file a claim directly with the carrier.

5. SIGNATURE REQUIRED SHIPMENTS 

Raghouse may require signature confirmation for large or high-value orders.

If Buyer declines signature requirements:

  • Buyer assumes all risk of loss or theft

  • Buyer waives refund or reshipment claims

6. LOST PACKAGES

6.1 Domestic Shipments

A package is considered lost only when the carrier issues an official “Lost Package” determination.

Raghouse may, at its discretion:

  • replace the order,

  • issue a refund, or

  • deny a claim if the carrier confirms delivery.

6.2 Carrier Investigations

Buyer must fully cooperate with carrier investigations, including:

  • providing photos,

  • completing affidavits,

  • confirming non-receipt.

Failure to comply voids claims.

7. DAMAGED SHIPMENTS

Buyer must report damage within 48 hours of delivery with:

  • clear photos of the box,

  • clear photos of the contents,

  • weight discrepancies (if applicable),

  • order number and documentation.

Failure to provide documentation voids claims.

Raghouse’s remedies may include:

  • replacement

  • partial credit

  • denial of claim

at its sole discretion.

8. INTERNATIONAL SHIPPING 

International orders involve inherent risks. Buyer agrees that Raghouse is not responsible for:

  • customs delays

  • customs seizures

  • quarantine inspections

  • duties, VAT, or taxes

  • incorrect import classifications

  • carrier restrictions

  • lost or damaged packages

  • extended transit times

  • refusal by customs agencies

No refunds will be issued for any international shipping issue.

Buyer is fully responsible for clearance, compliance, and fees.

9. SHIPPING COSTS

  • Shipping costs are non-refundable under all circumstances.

  • Fees for reshipments, rejected deliveries, and address corrections are the Buyer’s responsibility.

Shipping cost is calculated based on:

  • weight

  • distance

  • carrier rates

  • dimensional weight (where applicable)

10. FREIGHT & PALLET ORDERS

For freight orders:

  • Buyer must have a loading dock or forklift

  • Redelivery fees, liftgate fees, and storage fees are Buyer’s responsibility

  • Freight shipments require inspection at delivery

  • Claims for freight damage must be filed at the time of delivery with the carrier

Failure to note damage on the Bill of Lading voids any claims.

11. GROSS WEIGHT SHIPPING & SCALE TOLERANCE

As used-goods wholesalers commonly operate in bulk weight-based pricing:

  1. All orders are weighed using commercial warehouse scales.

  2. Minor variances (± up to 10%) are normal and expected.

  3. Buyer waives claims related to:

  • perceived “missing weight”

  • unusable or damaged items included in weight

  • debris or packaging weight

  • moisture variance

  1. Gross weight includes:

  • product

  • debris

  • packaging

  • incidental materials

This is industry standard for raghouses, thrift warehouses, salvage, and vintage wholesale operations.

12. DELAYS OUTSIDE OF OUR CONTROL

Raghouse is not liable for delivery delays caused by:

  • weather

  • labor strikes

  • customs

  • carrier outages

  • address issues

  • natural disasters

  • operational interruptions

  • pandemics or public health emergencies

Buyer agrees such delays do not constitute grounds for refund or cancellation.

13. SHIPPING POLICY & CHARGEBACKS

This policy is designed to defeat shipping-related chargeback claims.

Banks generally rule in the merchant’s favor when:

  • delivery scans exist

  • terms were disclosed

  • risk transfer is clear

If Buyer files a dispute related to:

  • delays

  • stolen packages

  • misdelivery

  • tracking issues

  • international complications

  • dissatisfaction with weight

the dispute is in violation of the Terms of Service.

Raghouse reserves the right to:

  • provide full evidence to banks

  • submit delivery confirmation

  • pursue arbitration or collections

  • classify the dispute as chargeback abuse

14. POLICY ACCEPTANCE

By placing an order, Buyer acknowledges:

  • full acceptance of this Shipping Policy

  • understanding of the risk associated with used goods and bulk shipments

  • agreement that Raghouse fulfilled its obligation once the carrier confirms delivery